Thank you! You can always report to us if you go to my Shpock and Visit Help Centre. Shpock Complaints Email & Phone | Resolver. Other companies out there seem to provide even the basic of support after a sale but Shpock feels it is somehow exempt from helping its users. Wrapping Up. Absolute waste of time! To remove your account, you must contact the customer support. Marketplace for selling & buying. Not right to punish me because I attempt to buy multiple items. A lot of bad reviews here but I have had no issues with buyers or Shpock at all. I do like the idea that they don’t receive the money straight away as that gives you a chance to cancel if it is a scam. Our Support Team will take a closer look and investigate. I only send genuine enquiries i don't spam or try phish people. Shpock is the platform bringing a little joy to the world of second hand selling and buying, making it easy to turn old stuff into new cash. You do get a lot of timewasters and people asking if the item is for sale and once you reply yes it’s sfs you hear nothing back! But everything I try to remove the money it says I need to verify my details so when I put them in there’s still an error. After a product deal has been confirmed, you can no longer remove the deal. You can interact with a seller by asking questions through chat. Hi Kay, Sorry to hear you’re having trouble. Also you can track your Shpock orders with official Shpock customer service website by visit https://www.shpock.com Shpock provide telephone support hotline, which is accessible to Friday from Monday. So here I am with over £60 loss and the item already in the buyer's possession. They all want bank transfers, PayPal friends and family or cash. To get started, register your account on the Shpock platform using your email or Facebook. Im Profil von Alessandro Monti sind 7 Jobs angegeben. Shpock Reviews | Read Customer Service Reviews of shpock.com Shpock charges a buyer protection fee, the sellers can misrepresent the items, ie selling description as brand new, you pay the amount plus postage and buyer protection charge, then recieve a second hand item and you have to pay to return to seller and will be out of pocket for the return postage charge. Nevertheless, I have numerous times messaged the buyer providing advice and also video links to help. Terrible service. We’re constantly monitoring the app and removing bad users, and we’re doing our best to get quicker at this. I also might just stay away from Shpock too. To all newcomers just be patient and your items will sell to the right people. Bij Bristol shop je goedkope mode voor het hele gezin! Glad to hear that! 0. Your experience can help others make better choices. They are absolutely useless. Terrible service ive always done collection only using shpock but a customer desperately wanted my item posted so thought ill chance using the shpock wallet despite the reviews. Almost 5 weeks without access to account and no response. Overall I would give it 10/10 as Shpock do try to help you resolve issues. You can raise complaints about Shpock for Online shopping; You can use the Resolver system to help make every stage of the complaint process easier. OTHERWISE VERY GOOD, Hi,Shpock on Wednesday you informed me that my account has been restricted because of 'an unrealistic amount of messages and offers...' I have a registered business account on ebay. - Led Customer Service and Social Media team - Supported rollout of Shpock in Italy, Sweden and Norway by establishing customer service and social media setup within 2 weeks - Scaled Shpock's customer service team from 5 to 35 members in Austria, Italy, Sweden and Norway and formulated a trans-national www.shpock.com. I have spent 7-8k in the 4 months I've been a customer. We recommend to only ask questions or make offers on items that you really want as this will also increase your chances of reaching a successful deal.Please confirm in your reply to this message that you have read and accepted our rules. 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It is my job to buy multiple items each day hence me making many offers and questions. You can target your prospective audience based on geographical location or even a postcode. I am a newcomer to Shpock and for the last two weeks, I have been buying (and now selling) with great enthusiasm (mostly Ikea products therein) - I have found the whole process very impressive - almost infectious in terms of how Shpock works wASN'T REALY SURE OF WHAT TO DO BUT LISTED ITEM & GOT FEW REPLIES WITHIN SHORT TIME, & SOLD. Absolutely terrible customer service, if any at all. Thank you! Hi Mrs barbara, Thank you so much! It can be an error. Awful never sold anything and if you look there is hardly any sold items at all.Lots of constant ads. Commercial Court Vienna, FN 372485 y. VAT-Number: ATU 66842544. Most people are genuinely very nice but you also get so many rude people who want things for nothing or half the price that your selling the item for even if the item is new. Customers can even opt for paying on delivery or through PayPal. Thank you! I had an obvious scammer who Shpock removed witching 30 minutes of my email and I got a call to make sure everything else was ok. I just ignore time wasters and keep it moving. Rate Shpock’s value and service. Been using shpock for a couple of years now, very poor.. can't search local anymore. Did not even say if I refund half then when hermes refunds me I will refund you the other half...I have to wait maximum 28 days! I generate money for you every time so please don't punish me as  I'm a legitimate buyer.On wednesday you said within 48HOURS my account will be enabled. Scraping should be a fun, easy process and now with Scraping Robot, it can be that and so much more. You can reach customer service by phone by calling 069 &# 8211; 80 92 60 79 (For German users) or 0431 &# 8211; 934 66 29 (For users in Austria). © 2021 Trustpilot A/S. Create Account. You can always report to us if you go to my Shpock and Visit Help Centre. The seller then opened a case 2 days before Shpock were to release the funds in my Shpock wallet. Seems Shpock has lost its way since the introduction of PayPal and deliveries. Hi LIBERTY, Really sorry to hear that. Be aware of nasty people leaving you fake reviews just to upset you. Buying and reselling is my livelihood it's how i feed my child pay my bills and save money and now for nearly 4 days you have taken this away because you deem my activity unrealistic? The buyer is not replying to my messages anymore either. 494. ⭐⭐⭐⭐⭐. Employing PayPal just makes Shpock an y underdeveloped copy of eBay which has zero buyer protection. finderly GmbH, Donau-City-Straße 1. Shpock advises meeting in-person to exchange both money and the item. If you have general questions about the Shpock App or need user support, please click here . Need help complaining? Scrape Shpock reviews . Local search and collection was Shpock strongest reason to use it. I even uploaded the proof of postage and buyer also admitted to receiving the item. 100% money back 30 Day Money Back Guarantee. ONE THING i WOULD SAY WAS THAT COULD HAVE DONE WITH A SIGNAL OF SOME SORT TO SAY SOMEONE WAS INTERESTED AS ONLY PICKED THE REQUESTS UP AFTER 1HR OR SO. Read 2 more reviews about Shpock. Shpock users buying items via Shpock and choosing to use the buyer protection service will receive warranty in the form of buyer protection in accordance with the following provisions: By listing an item and enabling it for buyer protection, sellers accept and agree to be bound by these Shpock buyer protection terms. No help on how to delete and reinstall app, no guidelines anywhere on web unless you log in but, account will not allow login so buggered basically with over 100 items on site to sell!!! I have suspicions on a user I have previously dealt with how can I report them? Your account will then be unblocked within 48 hours.Thank you for your understanding.'. Name on shpock account is phantom m if shpock … Hi Aracia, thank you so much for your time to leaving us a review! (I'm a full time reseller). Shpock for Business. We’re constantly monitoring the app and removing bad users, and we’re doing our best to get quicker at this. You guys need to do something about the lowlifes that reply to adverts saying email this email address then delete it so it goes to the persons personal email then they send a stupid message about an agent coming to collect goods with money and whatever else the sub story is! This was on November 15th..almost two months and they are not willing to help at all, just keep telling me theyre dealing with it and I need to wait.. honestly dont deal with them. Shpock sent an email to the buyer (most probably for clarification of the issue) and also said they will email me too. We want to fix this for you and as we don’t have your details from this review, please contact our Support Team via Help Centre again and they will be able to help. Buyers who choose to buy an item by pressing the "buy now" button accept and agree to be bound by these Shpock buyer protection terms. If you write fixed price no offers these fools think it doesnt apply to them. Only the latest review will count in the company's TrustScore. Toll-Free Phone: +1 (800) 611 8488Directions We always recommend using Shpock's integrated payment system. 24/7 customer service Get Help When You Need It. This does not instil confidence. Travel. Starting to think Shpock doesn't care about reputation based on reviews or just doesn't care entirely. Sadly I think this will be the last time selling as it’s more hard work then what it’s worth and I’m still trying to get my money. We want to fix this for you and as we don’t have your details from this review, please contact our Support Team via Help Centre again and they will be able to help with more information. Hi Gary, We are really sorry that you had a bad experience. money was pending in the wallet sent the laptop recorded delivery. Shpock app customer service contacts (Phone, email) By. Kind regards - your Shpock-Team. If you need any help please contact our customer service support@shpock.com via email or @shpock via twitter. Poor customer service ***Updated review to initial review below*** So when my credit card agreed with my claim and refunded me the money I lost through Shpock. We want to fix this for you and as we don’t have your details from this review, please contact our Support Team via Help Centre and they will get back to you! For selling I would recommend Depop, Ebay and Vinted. ⭐⭐⭐⭐⭐. Thanks! I have then contacted customer service, they said I have to upload photo id but never said how or where as on the app I have looked everywhere for this so still waiting for a response. Its getting ridiculous now im fed up of emailing them strictly to tell them to F off and stop scamming people!! On every listing, you will find pictures, owner information, product description, and price. Buyers will find amazing deals and bargains on apparel, cars, bikes, smartphones, computers, televisions, furniture, home and garden items, yard stuff, rentals, books, and fashion accessories. If you no longer want to use Shpock, you can delete your account. Thanks! List of top 10 richest cities in the world 2021. Delete Shpock account . They list an item offering £10 protected postage but when you actually try and make a deal they won’t accept any type of protected payment. free shipping worldwide on all orders of USD 250,00+. Some want free postage and money off item too or demand you d erliver fir free. Overall love the app. Thanks! I love Shpock as I have sold loads on here. Shpock Android latest 8.15.1 APK Download and Install. Lending Club customer service … Our Support Team will take a closer look and investigate. it's Over 72 and I'm still restricted! I have tried selling on Shpock and the app is very poor, difficult to navigate, and lots of pop up adverts. So I have been robbed of my money and the buyers guarantee is a farce do not ever use this site as they are scammers! You do get some scammers asking you to email a personal account and say they’ll send a courier to collect item but these are easy to sus out. We are excited to speak with you and boost your online advertising! Customer Service. Download free today! This site needs to get its act together and stop this or get shut down in the UK. You have no items in your shopping cart. Buyer Protection is only available for users using our … I think that Shpock is a good concept but trying to buy a certain item every time I looked at the comments on the product everyone just kept saying it was a scam. Bought a mobile for £250 and it came with a scratched screen so I sent it back had confirmation from tracking that it had been received. ... Reach out to our 24/7 customer service team. Business purpose: online and mobile marketplace. My item was trackable confirmed as received with thanks and positively reviewed by the buyer but my balance is still pending! The seller sent tracking which showed they hadnt arrived yet still shpock wont refund me. If there is anything that we could do for you, please contact our Support Team via HelpCentre. The buyer has had an issue installing the item as it can be technical, but that is the buyer's responsibility. My advice don’t use SHPOCK wallet, get the customer to collect or pay for postage & bank transfer! ⭐We are happy to hear that you´re enjoying Shpock. Delivery only will sign the death warrant for Shpock. A-1220 Vienna, Austria. Hi Anton, Thanks so much for your feedback, and really sorry to hear that. If any issues with seller they take too long to reply and it doesn't seem like they can do much anyway. I have had no problem with sphock up until now I have sold trainers and have the money in the sphock wallet. Put an asking price to start receiving bids. Are you a seller? Hi Emma, We are really sorry that you had a bad experience. We are sorry again for the inconvenience. Join to Connect Shpock. For this, send a Mail with an indication of the for your Account to be used for E-Mail address and your user name support@shpock.com. Thank you! We will look into the details, we are working continuously to improve things. Hi Wool, Sorry to hear you’ve had a disappointing experience with us. Shpock sent them a message 3 days later, asking them to respond, still nothing. Do not but from shpock they have no customer support The app is super slow as well! The only number I can find is an Austrian one. I cant see these lasting much longer. I recently sold an item and posted following Shpock's guidance. Top 50 smallest countries in the world. Customer reviews are a major factor in eCommerce. Springfield Headquarters. Only wish there was a mere BASIC ONLINE customer service management in place … Hi Jack, we are really sorry about the situation. If you need any help please contact our customer service on support@shpock.com via email or @shpock via twitter. All valid reasons so please ensure this doesn't happen again.On Wednesday you said within 48 hours my account will be reinstated. | Read 21-40 Reviews out of 2,326 Московский Государственный Университет Экономики, … Who are you to say my legit high level activity of offers and messages is needed to be restricted? Shpock is a marketplace and classifieds platform that brings millions of private buyers and sellers across the United Kingdom together - London, Brighton, ... and are renowned for our excellent customer service. Both parties can agree on a time and location for the transaction to be completed. If you have questions or problems, please don’t hesitate to get in touch with our support team (support@shpock.com). Shpock then decided to put my account on hold and said they would be in touch to tell me why. I have 32 reviews and each one is 5 stars. All rights reserved. Americas: +1 (800) 420-9705 Asia-Pacific: 1800 016 719 (toll free within Australia) or +61 (8) 6240 0094 (if calling from outside Australia) *Note for those in Asia-Pacific: Your customer support PIN code is required to access premium support (24/7/365). I was a happy seller and buyer with a few issues but still ok. Contacted shpk all they are saying contact action fraud. Update about Shpock, after waiting from the 5DEC20 to the 7JAN21, for the item to be delivered or full refund to be issued by Shpock under Shpock payment protection, what I have got is a threatening email from Shpock suspended my Shpock account and refuses to issue a refund as I asked my credit card issuer to be involved, I waited long enough for Shpock support team without any results, I have notified Shpock support team that I’m going to get my bank to deal with the issue if I don’t hear them, but all I get is an automated pre-formatted answer. Just enter your Shpock order tracking number to track your Shpock product shipments with real-time updates. Shpock have no department or system in place for helping users who are scammed. SHPOCK is rubbish & worse than Ebay! I'll give it another week and if nothing happens leave. Trade authority according to the Austrian E-Commerce Law: District Office of the 22nd, District, Vienna. Still no email from Shpock. Are you a seller? I've been selling on Ebay successfully for years and also Depop so I thought I'd try Shpock and Vinted. I have kept an eye on my emails, including junk and spam folder. Shpock Tracking Service Chill Tracking is the best choice to track current status of your Shpock order products. My house is the stuff secondhand dreams are made of. Shocking.you have not answered my emails since Wednesday if you don't reply to this I will leave a detailed review on trustpilot, facebook and twitter and instagram. Sehen Sie sich das Profil von Alessandro Monti im größten Business-Netzwerk der Welt an. I am asked to remove items, but no list of items was provided either by email or in the app? and using PayPal is seeing lots of people scammed. I have been selling on Shpock for a few years now and have sold new and old unwanted items. Instead, you need to contact customer service … Shpock just want you to pay to promote your listing. Customer service for British Airways, phone number, email. Join the 2,326 people who’ve already reviewed Shpock. Don’t trust any seller who won’t accept Shpock payments of PayPal goods and services. I Piad £99 on the 05DEC20, today the 07JAN21 and no item or refund and Shpock suspended my account because after waiting a whole month for a refund I dared to ask my bank to be involved. My Cart Cart 0 Item(s) --€0.00. Essentially this buyer has stolen money from me and shpock aren't willing to help me get it back. As for scammers, well shpock don't seem to care,as they are getting away with it and shpock take forever to do anything about it. But I will close my account because of such bad experience with a seller who just sent a kids plastic hoover in bin bag no protection but said paid for delivery for protection but wanted me to call them. I paid someone who refuses to send the goods or answer messages. I wish I could give Shpock one star! A lot of potential and growth. Compare Shpock with other companies before you buy. I use Shpock 7 days a week. You can target your prospective audience based on geographical location or even a postcode. CEO: Esteve Jané Ribera We will tell you what you need to do in our practical tip. Customer Support Representative – Shpock Ukraine 186 connections. I understand its not a company I'm buying from but sellers should take responsibility even if delivery fault...policy says I can return want refund but she says don't want broken good..so what I do? The seller said the item was missing from the parcel so shpock told me I had to fill out a Royal Mail Claim form in which Royal Mail replied admittng the item had been tampered with but they could only compensate £50 so then I had to wait 4 weeks for a resolution on the buyers guarantee and they told me that they found in favour of the seller even to the sellers surprise. Vax Hoover in LE2 Parva for £5.00 for sale | Shpock. On the Shpock marketplace you can List in seconds: a photo or two, a description, a price… and that’s it! advertising@shpock.com. Hi mostak, Really sorry to hear that. And they also were quick to reply to any ?s. Our Support Team will take a closer look and investigate. I must protect my livelihood which you guys have taken away from me for no valid reason.Regards,Jack.Bellow now is what you sent me on wednesday its saturday night as i write this up.I've emailed over 2-3 times since then with no reply so email me back:'Hi Jack,Unfortunately, your account had to be restricted due to a report of an unrealistic quantity of requests within a short time. Hi Jake, thank you so much for your amazing review and great to hear you’re enjoying Shpock! Do not use this site. I refuse to accept the earrings from the buyer due to health & safety, but SHPOCK is not willing to help! Software Customer Support. Just look at the amount of negative reviews on here and you will see what I mean. Read reviews of Shpock, share your experience and resolve your issues. customer signed for it and then i logged into my account to access the money but the customer deleted his account and now i am out £1200 plus the customer will not respond and has deleted his account. Exposeuk - February 16, 2020. Only the latest review will count in … I may have to go through a legal approach to recover monies owed. Request the deletion of your account and you call Shpock, with a few words the reason. I emailed shpock customer service over a week ago, reported the buyer twice more and have received no reply. !I have made over 80 purchases with 100% feedback. Sadly sellers on SHPOCK lose out because SHPOCK does not look after us but actually defends rubbish bogus buyers!! Customer support is sketchy, they wait weeks to get back to you in some cases. Make sure you’ve downloaded the latest version of the app and if it’s still not working get in touch with us and we can do some troubleshooting with you. RIP Shpock updated I have been using Shpock for a number of years and have 5 star 100% positive reviews and very good positive experiences with local collection and delivery. ‎Read reviews, compare customer ratings, see screenshots and learn more about Shpock: Sell, Buy, Classifieds. Why is there no UK phone support number to speak to Shpock? I sell thousands of those a month. Never give to much info on here as you never know who you are really dealing with so be alert at all times. Customer service is totally useless!! I bought a pair of boots for 85 quid and they didnt arrive so I asked for a refund. You can neither delete your account at the online flea market via the Shpock website nor via the app. Don’t accept any payment links sent by sellers. I tried to ask for refund minus postage and that was still not good enough. Customer service is the worst I've seen, no respect or effort to inform of any actions. Publish a product listing by giving a title, uploading images, setting a price, and writing great content. Publish a product listing by giving a title, uploading images, setting a price, and writing great content. You have unfairly restricted my account because I'm an active buyer. You can always report to us if you go to my Shpock and Visit Help Centre. ... Shpock app customer service contacts (Phone, email) Expose Info. I continue to have listings on Shpock but I’ve had better luck lately locally on Facebook selling the same stuff...... Sold apple imac laptop to a customer. No selling fees! Shpock has collected 88 reviews with an average score of 1.50. Resolver is a totally free service that you can use to … But where they have got back to me regarding what appears to me to be a bogus report, Shpock's response makes no sense. This is a selling platform full of people trying to scam you. Download Shpock: Sell, Buy, Classifieds and enjoy it … Hello, Thanks for getting in touch about Shpock, we appreciate it! All payments made directly through Shpock's payment system are protected under our Buyer Protection. Deliveries aren’t all £3.10?!!! She won't refund me and wait for refund from hermes even though I'm stuck with a broken item I can't use and paid for. Travel. Read Jon's experience of Shpock, and other reviews on A Spokesman Said. Shop clothes, fashion & more. We want to do everything to make your Shpock using experience as easy as possible. 6850 Versar Center, Suite 420 Springfield, VA 22151. Shpock is awesome for selling unwanted goods, Account restricted because I send too many offers and messages!?!? I sold a brand new pair of earrings but the buyer claimed that it’s used & rusted, b***s***! For canceling your account or queries on registration, payment, or others, reach the Shpock support via email or phone number provided. EVERY single message is valid, enquiring if a seller takes shpock payment as that is all I use and if they post as I don't collect items in person.
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